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Xero accounting complimentary (?) box account

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Rogue22

Hi - I'm a Xero Accounting subscriber & am being directed through the Xero accounting software to a Box login page in order to save documents to be accessed through Xero.  I believe I'm supposed to use the same login credentials to access the box account, but when I do that, I get an error message that the account can't be found.  I contacted Xero support, who said that Box was the one who set up the "seamless" integration with Xero, so I need to speak with Box about this issue.  When I go through the regular support contact form, I get a message from Box that individual accounts aren't supported.  But I don't think this is an individual account, it's a corporate account for Xero.  How can I contact Box's corporate support for the customer Xero Accounting?

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  • Angela Huey

    Hello, Rogue22

     

    I understand the issue you’re facing with the Box integration in Xero Accounting. Since you’ve already reached out to Xero support and they’ve directed you to contact Box, here’s what you can do:

    Xero Central: Visit Xero Central and use the ‘Contact Xero Support’ feature. Explain your situation and specifically mention that it’s a corporate account issue related to Box integration, not an individual account problem. https://support.box.com/hc/en-us/community/posts/28985769405331-Xero-accounting-complimentary-box-account

    Check Integration Settings: Sometimes, issues like these can be resolved by checking the integration settings within Xero or Box. Ensure that the integration is set up correctly and that you have the necessary permissions.

     

    Remember to provide as much detail as possible when contacting support, including any error messages and steps you’ve already taken to try to resolve the issue. This will help them assist you more efficiently DollarTreeCompass.

     

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  • robert blodgett
    • 編集済み

    There’s a chance other users have experienced similar issues and may have shared solutions on the community support page. Explain that the issue persists and that you’ve been unable to get assistance from Box as it’s a corporate account. ADPWorkforceNow  Ask if they can facilitate contact with Box on your behalf or provide a direct contact method. Look for any known issues or guidance on integration problems. They sometimes offer troubleshooting steps that could resolve the issue. 

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  • Denis Browne
    • 編集済み

    Hi Rogue22,

    I had a similar issue. It turns out that you need to contact Box's corporate support directly for issues with Xero integration. Try reaching out through their corporate support channels rather than the individual account support. You might also want to loop back with Xero support to ensure you’re directed to the right contact at Box. dollartreecompass

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