Locked out of account due to MFA

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Juan Diego Cadarso

• 2024年05月02日 16:45

My old phone that hosted the authenticator app got damaged and no longer operates. I have a new phone now. 

I can't get back into the account  as I also lost the verification codes.

My account type is BUSINESS, and it appears that the Instant Log features is not available for my type of account.

If there are any alternative solutions, that would be appreciated as well.

Thanks!!

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• 

  Rona

  • 2024年05月02日 19:06

  Hi Juan,

  Welcome to Box Community! 

  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

  Thanks for posting!

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