Need to update email address on account

回答済み

フォローする

New post

Houston Plaintiff

• 2024年05月20日 16:15

Hello!

 

I need to update the email address on my free account, but the email address I want to chage it to is already in use. How do I merge everything from the the email address no longer in use to the correct one?

 

Thank you so much!

0

• 

  Rona

  • 2024年05月23日 22:01
  • 編集済み

  Hi there,

  Welcome to Box Community and glad to assist!

  When changing your primary email address, you can only link it to an email that's not yet associated with Box.

  Additionally, we cannot merge (2) email accounts on Box and your only workaround is to update your primary email address. 

  Thanks for posting! 

  0

  コメントアクション パーマリンク
• 

  Houston Plaintiff

  • 2024年05月24日 14:09

  just so I understand correctly, you are saying I need to update my primary email address but I cannot do that because the one I need to update it to is already in use?

  0

  コメントアクション パーマリンク

サインインしてコメントを残してください。