Unable to reset password

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W W

• 2024年06月01日 10:32

Hi, all

I have a Box account which I have not used for a long time.

I tried to log in and was asked to reset my password by providing my email address. I did so but never received reset instructions.

Reading the FAQs, it seems that my email address may have been placed on Box's email suppression list as a result of a hard bounce.

Can anyone from Box assist so that I can log in to my Box account again?

Thanks in advance!

William

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  W W

  • 2024年06月01日 10:34

  I have logged in using a different Box account in order to post this support request message.

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  W W

  • 2024年06月01日 10:57

  The email address related to the Box account in question can receive emails now.

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  W W

  • 2024年06月05日 03:40

  Anyone from Box Support?

  Thanks!

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