We are attempting to register a new account in Box but get the message "user belongs to another enterprise". P

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LuminaryPlayOperations Limited

• 2024年06月07日 08:25

Hi!

We are attempting to add new users in the account with different subdomains but getting the message "user belongs to another enterprise". Why is this? We have the Business Plan. In our other Box accounts, we are able to add users with different domains. 

Please help. 

Thanks!

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• 

  Rona

  • 2024年06月07日 20:14

  Hi there, 

  Welcome to Box Community! 

  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

  Thanks for posting!

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