Verification Emails Not Received

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Akeel Din

• 2024年06月14日 00:26

I added a new user to out Box and she is not receiving the verification emails (even clicking the re-send does not work). 

I checked in our org's Exchange logs and no emails are received on our servers from box to this user.

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  Michael Fischer

  • 2024年06月14日 04:30
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  Hello, 

  If the new user isn’t receiving verification emails from Box and there’s no trace in your Exchange logs, consider these steps:

  Check Spam/Junk: Ensure the user checks their spam or junk folders.
  Email Filters: Look for any filters that might block emails from Box.
  Suppression List: Verify if the email is on Box’s suppression list and remove it if necessary.
  Contact Box Support: If the issue persists, reach out to Box support for further assistance

  Mypascoconnect

  Regards.

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  Rona

  • 2024年06月14日 20:16

  Hi Akeel, 

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

  Thanks for posting!

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