Upgrade through an agency

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谷岸亮

• 2024年06月19日 06:43

We are a company based in Japan and are currently subscribed to the “Starter” plan. We are planning to upgrade to the “Business” plan through a Japanese agency. However, we were informed by the agency that it is not possible to use two accounts simultaneously and that we should contact support to find out how to proceed. Could you please advise us on the best course of action? Thank you in advance for your assistance. Best regards,

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  Rona

  • 2024年06月19日 21:32

  Hi there, 

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. If you have additional questions, please reply through this forum. 

  We'd love to further assist! 

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