Failure to open excel files

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Box User

• 2024年07月01日 12:34

All excel files in boxdrive folder have stopped opening, we have tried to uninstall and reinstall boxdrive, logout, restart the computer to no help, all three pcs using the same boxdrive folder fails to open. We used the same folder for more than three years now with no issue until Saturday. It fails to download responding by file format not recognized, file moved or deleted but they are all there visible online.

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  Rona

  • 2024年07月02日 14:05

  Hi there, 

  Welcome to Box Community and glad to assist! 

  Can we begin with your Operating System and current Box version? 

  We'd love to further assist! 

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  David Stutzman

  • 2024年08月07日 22:41

  I have a similar issue. I use Excel on my PC laptop with Windows 10 OS. Excel has functioned fine for years, but now I only get the message that Box is opening Excel, but it never opens.

  DStutz

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  Sharon Varney

  • 2024年08月27日 15:08

  I have users reporting the same issue.  If they open the Excel file from box they get a message that the file is opening but it does not.   If they open it from Excel it does open.  This happens in both the desktop client and the web version of box.  Has there been any update about this issue?  

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