Missing Unmanaged User

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Ryan Carpenter

• 2024年07月03日 17:49

We attempted to provision a new user via our IdP (Okta) and got an error that a user with that email already exists. However, when we go to the Admin Console > Users & Groups > Unmanaged Users, they are not listed, so we can't convert the account.

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  Rona

  • 2024年07月04日 16:58

  Hi Ryan, 

  Welcome to Box Community! 

  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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