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  • monica hawkins

    Hello,

    to regain access to your Box account after losing access to your old email, contact Box support and explain your situation. Verify your identity by providing necessary details, then request to jetnet aa update your account with a new email address. Follow the instructions sent to your new email to complete the process and restore access.

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  • Rona

    Hi Darya, 

    Welcome to Box Community and glad to assist!

    If you can’t log in and your email is already inaccessible or deleted, we are unfortunately unable to provide further assistance in retrieving your access.

    At this point, I recommend setting up a new account with Box.

    Thanks for posting!

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  • Darya Rebrushkina

    Hello Monika and Rona!  Could you please specify what should I do?

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