Our customer cannot log in because they haven’t received the two-factor authentication code for Box.

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Katsuragi, Amane/TCM(JP)/葛城 周(管理部 シニアアシスタントマネージャー)

• 2024年07月13日 04:51

We received an inquiry from our customer regarding Box.

When logging in, they are prompted for a two-factor authentication code,
but they don’t remember setting it up, and the code doesn’t seem to arrive on any of their devices.
Please provide a solution.

Thank you for your support.

Best Regards,

0

• 

  Rona

  • 2024年07月15日 16:52

  Hi there, 

  Welcome to Box Community! 

  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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