I am not able to add a user because "Email already used in a Box account but not associated with an enterprise." The other box account was erroneously opened and then deleted.

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  • Jon Ralph

    Hello, ray.gonzalez

    It sounds like you’ve tried some common workarounds without success. This issue can be quite frustrating. Here are a few additional steps you might consider:

    Contact Box Support: They can help resolve the issue on their end. fidelity
    Revert to Old Interface: Some users have had success with this method.
    Change Email Address: Use a different email for the deleted account to free up the original one.
    Confirm Account Deletion: Ensure the account was fully deleted, not just deactivated.
    If these don’t work, Box Support is your best bet.

     

    Need help with anything else feel free to ask!

    Best regards

    Jon ralph

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  • Rona

    Hi there, 

    Welcome to Box Community! 

    To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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