New User Not Able to Receive Emails for Confirmation or Password Reset

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Steven Mullen

• 2024年07月24日 14:39

One of our users, <personal information- redacted>, has an active account but has been unable to use this account as the user never received the confirmation email and cannot reset the password. Last time we had a similar problem, one of our users was placed on a block list because initially their first few emails had bounced. Could you please see if this user is on that list and remove them if so?

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  Rona

  • 2024年07月24日 21:31

  Hi Steven,

  Welcome to Box Community! 

  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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