Cannot add user

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Oleg T

• 2024年07月24日 22:04

I'm trying to add a user but get an error message stating "Email already used in a Box account but not associated with an enterprise."  I had that user change their email by adding a new one to their account and removing the one on our company domain -still get the same error.  Please help

 

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  Rona

  • 2024年07月25日 19:09

  Hi Oleg, 

  Welcome to Box Community! 

  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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