Error Adding User "Email already used in a Box account but not associated with an enterprise." 

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Francesco Fabbrocino

• 2024年07月26日 03:23

We are trying to add a user but get the error message "Email already used in a Box account but not associated with an enterprise." 

Can someone help us with this?

Thanks

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  Anne Hernadez

  • 2024年07月27日 04:34
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  Hello!

  To resolve the "Email already used in a Box account but not associated with an enterprise" error:

  Check Existing Account: Try logging in with the email. If successful, unlink it from any previous associations.
  Remove Email: If the email is linked to a personal account, either delete the account or change the email.
  Invite to Enterprise: Send an invite to the user through the Box admin console.
  Use a New Email: If necessary, create a new email alias for the user and add that to your enterprise.

  Hope this helps!

  the Disney HUB on the go

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  Rona

  • 2024年07月26日 19:10

  Hi there, 

  Welcome to Box Community! 

  To help address this error, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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