Managed user not receiving confirmation email to activate account

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Mafalda Assis dos Santos

• 2024年07月30日 09:45

Hi,

 

A new user at our company who I was able to set up as a managed user is not receiving the activation email from Box with the activation link in it.

The email is not stuck in his junk or SPAM folder.

 

Please look in to this issue.

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• 

  Rona

  • 2024年07月30日 22:17

  Hi Mafalda, 

  Welcome to Box Community! 

  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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