How can I get a new QR code to set up the authenticator app for Box?

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emorrison90

• 2024年08月04日 20:51

How can I get a new QR code to set up the authenticator app for Box? I set up my Box account some years ago, and barely used it. I also have a new phone since. I cannot provide the 6-digit code when it is requested during login and I do not know how to re-create it in the authenticator app.

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  Rona

  • 2024年08月05日 20:26

  Hi there, 

  Welcome to Box Community! 

  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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