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Getting 500 error on token generation

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Secuvy Inc

API call using postman to get token for Business Box account
I have checked the cliendid, secret, and enterpriseid  all correct. 

Still getting this => 500Internal Server Error


curl --location 'https://api.box.com/oauth2/token' \
--header 'Content-Type: application/x-www-form-urlencoded' \
--header 'Cookie: box_visitor_id=66acdc3c8eeef8.59718257; site_preference=desktop' \
--data-urlencode 'client_id=wqsdp1xbnfc6fehctjmhag6c9n5ok6zv' \
--data-urlencode 'client_secret=******************' \
--data-urlencode 'box_subject_type=enterprise' \
--data-urlencode 'grant_type=client_credentials' \
--data-urlencode 'box_subject_id=1177941370'
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  • Darrin Vitiello

    It looks like you’re encountering a 500 Internal Server Error when attempting to get a token from Box’s API. This typically indicates a server-side issue, but you should first verify that all your credentials (client ID, client secret, and enterprise ID) are correct and that you haven’t hit any API rate limits. Additionally, ensure that your API call is properly formatted and that unnecessary headers, like Cookie, are removed. If the problem persists, check Box's status page for any ongoing service issues or reach out to their support team for further assistance. YourTexasBenefits com

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  • Rona

    Hi there,

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

    Thanks for posting!

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