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Is this how you submit a support case? Downloading and opening files

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Tricia Smith

I'm sporadically unable to download and open files on Box. I get a pop up message about submitting logs and then this: 

Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue."

When I click on the link I go to the main support page, but I don't see where I'm supposed to open a support case. I found one link to create a ticket at the bottom of one random page and that takes me to "page not found."

 

 

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  • Ann

    Hi Tricia, 

    Welcome to Box community!

    When you log in and select "Contact Support" from the top-navigation menu you will see the different options for contacting the Box Product Support team. These options will vary by customer, depending on account type, agent availability and support subscription level. Options may include submission by web form, live chat and, for Premier and Platinum Service customers, a direct phone line. 

    If you are interested in upgrading your account, you can see available plans and reach out to our Sales team here.

    Thank you for posting!

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