Charged after cancellation

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Box User

• 2024年08月14日 18:41

I canceled my account before the yearly period ended (on 8/6/24), however, I was just charged for a new year on 8/9/24. Please let me know how to go about getting a refund. I can not locate a "contact us" feature on your website.

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  Rona

  • 2024年08月15日 14:06

  Hi there,

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

  Thanks for posting

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