Box Admin unable to reset a user's 2FA

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Box Administrator

• 2024年08月22日 14:02

I am the administrator for an enterprise account, and I am trying to reset a user's 2FA after they replaced their phone. However, I do not see the option to do so anywhere on the admin portal. What are the steps I need to take to reset this user's 2FA?

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  Rona

  • 2024年08月22日 18:56

  Hi there, 

  Welcome to Box Community! 

  To help with your user's 2FA issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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