Unable to Upload Files Despite Unlimited Storage Allocation

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Ximena Diaz

• 2024年08月26日 17:22

Hello,

I have an Enterprise account with Box, and I have allocated storage to my collaborators. Although I’ve assigned them unlimited storage (beyond the initial 10GB), they are still unable to upload more files to the platform. Could you please assist me in resolving this issue?

Thank you for your support.

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• 

  Rona

  • 2024年08月27日 15:12

  Hi Ximena, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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