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M1 Max Sonoma 14.6.1 Box Sync Internal Process Crash. Log Files Sent

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Box User

Would appreciate an update to a Box Sync Crash, following request for log files and the following message, '

Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.'

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  • Rona

    Hi there, 

    Welcomet to Box Community and gladt to assist! 

    We firmly suggest for this change in your environment as Box Drive is the current Box desktop experience, does not require manual syncing (though this is available through the mark for offline option), and the issue you're experiencing is likely to be resolved straight away after installation. By installing Box Drive from this link Box Sync will be automatically uninstalled, and any files that had not synced up to Box will be preserved in your old Box Sync folder.

    This article explains the difference between Sync and Drive: https://support.box.com/hc/en-us/articles/360043697354-Switching-from-Box-Sync-to-Box-Drive

    This article goes into a little more detail about Box Drive and its basic functionality: https://support.box.com/hc/en-us/articles/360043697494

    Thanks for posting!

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  • Box User

    Rona, appreciate your response, forgive me any confusion Im actually using Box Drive Version 2.40.344  (my mistake, after years of using Box Sync in the past).

    Maybe I should start a new thread to avoid further confusion! Thanks Again, will try reposting

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