I need to become a co-admin or admin

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FATEN CHEMALI

• 2024年09月04日 12:06

Hi, I'm trying to invite an external customer to collaborate, but he is saying the 2 steps authentication is only giving him the option to use the authentication app, not the sms option, what can I do to help him?

I think I need initially to become an admin or co-admin. how can I do that?

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  Rona

  • 2024年09月04日 19:57

  Hi Faten,

  Welcome to Box Community and glad to assist!

  It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal helpdesk team.

  Thanks for posting! 

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  FATEN CHEMALI

  • 2024年09月05日 16:15

  Hi, they couldn't help me. can u?

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  FATEN CHEMALI

  • 2024年09月05日 16:18

  I became the owner of the folder "as advised by the support" but I still can't see the admin console and can't change the settings for the 2FA for my client.

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