I request a refund, since I have just activated a free trial and my account did not have an option for Permanent deletion

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Biljana Gogic

• 2024年09月04日 13:47

Hi, I have recently activated my box account just to receive one file, and I did not want to use it furthermore. The same day when I got the file, I went to the Account settings and I wanted to Permanently delete my account, but I do not see the option for deletion. Thus, I thought that you won't charge me since I'm only using free trial. This is completely nontransparent, and I require a refund. I still cannot delete my account, so I expect immediate action.

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  Rona

  • 2024年09月04日 19:55

  Hi Biljana, 

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

  Thanks for posting!

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