Phantom user for 3 of 3 seats

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Romina Marazzato Sparano

• 2024年09月04日 19:52

Box says 3 of 3 seats used, buy more seats.  But under the list of people in managed users there is only 2!  

Under external users there is one more person, but they have their own account through their company! I would like to add one of MY employees to cover the 3 seats I just bought.

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  Rona

  • 2024年09月04日 21:42
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  Hi Romina, 

  Welcome to Box Community and glad to assist! 

  To give clarification in regards to your Box plan and seat(s). You can reach out to our dedicated team via billing@box.com.

  Thanks for posting! 

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