Box Status

Storage Is Inaccurate

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Daniel Antion

I have read through the support forum, and the answers have not been helpful.

  • I was notified that my storage was full.
  • I deleted 25% of the files I had stored - A week ago
  • The storage still shows as full
  • I cannot upload (one answer said to ignore the reported size and upload)
  • This is a free account, but I can't use it and it would seem to be a simple thing for someone at Box to fix.
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  • Rona

    Hi Daniel,

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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  • Taylor Curtis

    i need assistance on this issue also ASAP. 

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