cannot removed external user email

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Steven Evans

• 2024年09月21日 15:46

Hi. I deleted an external collaborator, and I now want to make that person a user. However when I go to add them as a user, I get a message that the email account is already in use. Please advise. Thank you!

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  Rona

  • 2024年09月23日 20:20

  Hi Steven,

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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