Windows 11 box drive client, search for file, can't browse

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Carmen Orosz

• 2024年09月23日 15:09
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Hi, when I search for a file with the box client v2.40.333, it finds the file and I can open the directory in Window 11 file explorer (by right-click open containing folder).  However from that location, I cannot browse to a parent folder or anywhere else and the address bar is blank.  This used to work fine.  Can anyone help with this?  Also I would like to know how to submit this issue to Box.com people rather than a forum, is there another way to inform Box people about issues?

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  Rona

  • 2024年09月23日 22:26

  Hi Carmen, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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  Jeffrey Paul

  • 2024年10月03日 14:28

  Was this ever resolved?  I have user's experiencing the same issue, but its only some of the users not all.

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