Won't open a Word document

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Doug Brown

• 2024年09月25日 21:15

Occasionally, Box won't open an Excel or Word document so I have to use the online version which is very annoying.  Usually if I close and reopen my browser, it works.  Sometimes I have to reboot the entire computer which is equally annoying.  I read online to uninstall and reinstall Box Tools which I did and it just happened again.  No error message just nothing happens other than the pop up that saying it's opening Word which it is not.

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  Rona

  • 2024年09月25日 23:03

  Hi Doug,  

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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