2 Factor authentication reset

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Irina Karagineva

• 2024年09月26日 10:30

Hello I have an issue where free user, needs to exchange files with Box enterprise account. He had to change his mobile phone and cant any longer use the 2 factor authentication. There is no option to reset it or turn off the setting. 
please help!

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• 

  Ann

  • 2024年09月26日 20:59

  Hi Irana,

  Welcome to Box Community!

  I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email.

  Thanks for posting! 

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