We can't open files despite can move and save them in Box Drive

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Shota Ichikawa

• 2024年10月03日 13:12

We’ve been experiencing issues with opening documents/files with Box.

We have already been to manually reset Box Drive; referred to previous FAQs, delete the registry entries and specific folder, uninstalled and reinstalled the program.

However, the problem remains unresolved.

I contacted in this community the other day as instructed by the Co-administrator, but the only thing that advised to happening was the uninstallation manual, so the Co-administrator is very dissatisfied with the solution you provided. We hope that appropriate action will be taken in this time.

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  Rona

  • 2024年10月03日 20:07
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  Hi Shota, 

  Welcome to Box Community and glad to assist!

  As much as we wanted to follow through, we’ve managed to exhaust the basic troubleshooting steps for your current issue/error. If you wish to further the investigation, you may want to consider upgrading your account. 

  Thanks for posting!

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