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Request to Recover All Files in Folder

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Box User

Dear Box Product Support Team,

I would like to request the recovery of all files in the deleted Folder [502 LYT 社内個別タスクフォルダ（永峯 厳 王 銭 連）]. 
Based on my previous understanding, although Folder A is no longer in my Trash, I hope to recover its contents.

Please let me know if it is possible to restore these files and what information or steps I need to provide.

Thank you for your assistance!

Best regards,
[QianLi]
<personal information-redacted>


The file link is referenced below: <personal information-redacted>

 

Additionally, I would like to know who deleted this folder?

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  • Box User

    The files in this folder suddenly disappeared. I asked the last person who operated on it, and she said she didn’t delete anything from the folder. Could there be an issue with Box?

    Additionally, in the first image, the local sync shows two empty folders, but when I check in the web browser, there’s nothing at all. I'm starting to suspect that there might be a bug with Box.

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  • Rona

    Hi QianLi,

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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  • Box User

    HI Rona

    Thank you for your prompt support! I'll keep an eye out for updates from the Box Product Support team. Looking forward to resolving the issue.

    Best regards,
    QianLi

     

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