Unable to open file

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Rodney Hudson

• 2024年10月15日 16:13

During the 2 step verification process. QR Code box, after choosing my email or phone number, both show as invalid. Which doesn't allow me to open the invite folder. Please help.

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  Rona

  • 2024年10月15日 21:38

  Hi Rodney, 

  Welcome to Box Community and glad to assist! 

  For more context, can you confirm if you can still successfully login via box.com?

  If so, remove your MFA: 

  To remove a multi-factor authentication method from your individual account:

  1. Click on your account icon in the top-right corner of the page, and select Account Settings.
  2. Under the Account tab, scroll to the Authentication section.
  3. Click Remove next to the authentication method you want to remove, and then click Remove in the confirmation dialog box.

  Once you're done, try to setup your MFA again. 

  Hope it helps! 

   

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