Following up Rona - files removed were set up by another user

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Box User

• 2024年10月16日 08:41

Hi Rona,

Yes, the files were condo documents and pictures of my condo as it was being built.  I was shared by the Lennar salesman and shared with me, how do I get them back to my account

 

Rona

Hi there, 

Welcome to Box Community and glad to assist!

Box do not remove files, unless the user initiated to delete the file from their account. 

If you have no recollection of deleting any files from Box. Did you know if the missing files are your own or shared files? 

We wait for your reply! 

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  Rona

  • 2024年10月21日 20:02

  Hi there, 

  Welcome to Box Community and glad to assist! 

  As for the missing shared file(s), you must reach out to your colleague who shared the file(s) so they could return your access to the file(s). 

  Thanks for posting! 

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