password

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Anand Shah

• 2024年10月16日 16:27

Hello,

I signed up via Google SSO and when I try to change my password (I currently have no password) to access a file that requires a strong password, I repeatedly get an error message. This occurs on both Safari and Chrome.

I am unable to set up my password. Please help. Thank you.

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• 

  Rona

  • 2024年10月16日 19:05

  Hi Anand, 

  Welcome to Box Community and glad to assist! 

  To setup a password for your Box account, please follow the steps below. 

  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
  2. Check your email, you will receive an email with a link to reset your password.

  • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
  • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
  • Also, check your spam folder in your email client for this email.

  Thanks for posting! 

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  Anand Shah

  • 2024年10月16日 19:09

  Have tried that several times.  Checked spam folder.  Account is definitely connected, i created it earlier this morning.  Setting a password should not be so difficult i think

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