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Not receiving confirmation email to change admin

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Mo Abedin

I have attempted several times to change the primary admin but have been unsuccessful. I am not receiving the confirmation email at either my email address or the new admin's email for approval.

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  • Rona

    Hi Mo, 

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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  • Mo Abedin

    Hello Rona,

    Please advise where they will contact me?

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  • Beronja, Gerry

    I am also having this exact same issue. Appears it has not been fixed.

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