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  • Rona

    Hi Kevin, 

    Welcome to Box Community and glad to assist! 

    To fix your issue, please reset your Box Drive application manually. 

    1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
    2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
      • You may need to show hidden folders to see \AppData.
    3. Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
    4. From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
    5. Restart the Box Drive and follow the prompt to log back in.

    Hope it helps! 

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  • Kevin K. Whitehead

    Hello,

    I did follow these instructions, but when I log in again I get the same error.  I tried uninstalling the app and removing the folder and reg entries with the same result.  Any other thoughts.  I sent new log files in case anything changed.

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