I am having issue while changing my password in box acount.

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Jagir Jayeshbhai Mehta

• 2024年10月21日 06:38

Hello,

I am having some issue in creating a new password in my box account.
In Account Settings -> Authentication shows no password & also shows error while creating a new passowrd.

Mail Id : <personal information-redacted>

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• 

  Rona

  • 2024年10月21日 21:44

  Hi Jagir, 

  Welcome to  Box Community and glad to assist! 

  To reset the password for your Box account, follow this process:

  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
  2. Check your email, you will receive an email with a link to reset your password.

  • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
  • • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
    • Also, check your spam folder in your email client for this email.

  For your reference, please see this article. 

  Hope it helps! 

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