Create password error

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Mietta Yans

• 2024年10月22日 15:00

I've just signed up for an account and followed the prompts to set my first password. But I'm getting an error banner when I try and set one that says "there was a problem changing your password". I've tried multiple different passwords with no luck. Any ideas?

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  Rona

  • 2024年10月22日 22:41

  Hi there, 

  Welcome to Box Community and glad to assist! 

  To create a password for your Box account, follow this process:

  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
  2. Check your email, you will receive an email with a link to reset your password.

  • • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
    • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
    • Also, check your spam folder in your email client for this email.

  Hope it helps! 

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