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  • Ann

    Hi there, 

    Welcome to the Box community!

    Box AI pulls information only from the document you loaded in preview. If you ask any questions outside of the scope of the document, Box AI informs you that it cannot answer the question with the information provided. As you ask Box AI to analyze your document, consider these suggestions:

    • Be as specific as possible. Use parameters, such as asking for numbered lists, brevity, tables and central themes or key points. For example:
      • OK: list key points
      • Better: Can you list the key points in a numbered list?
      • OK: What’s the point of this document?
      • Better: Can you briefly and succinctly outline only the most important points with a list?
    • Stay within the scope of the document.
    • Focus on text based responses only.

    Known Limitations:

    • Questions on, or including these topics or commands, return mixed and sometimes inaccurate information:
      • Calculations, table structures, and numbers
      • Counting words or phrases
      • Document metadata such as page number, authors, file size, word count, and collaborators
      • Images, videos, charts, graphs, etc
    • Limited to 1,000 characters per question
    • Text content size limit is 1MB, with larger files only processing the first 1MB of text
    • Non-English languages may produce lower quality results

    Please check this article for more information, click here.

    Thank you for posting!

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