Cannot Add User

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IT Admin

• 2024年11月12日 18:26

I am not able to add a user because "Email already used in a Box account but not associated with an enterprise."  The other box account was erroneously opened and then deleted.  We need to add her to our organization account with her work email.

I have researched and tried the options provided by the other users - thank you.  Nothing has worked!! 

Jeff

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  Rona

  • 2024年11月12日 21:18

  Hi Jeff, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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