Another item with this name already exists in the same folder but which folder??

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Yoni

• 2024年11月18日 10:26

I am getting an error in box sync:

"Another item with this name already exists in the same folder ..."

I have many files with the same name just like this one inside many folders, so I do not know which file is causing the issue.  In box sync there is no path shown. 

In Windows in the box folder there are no icons showing problematic files.

What can I do to find the problematic file?

 

 

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  Rona

  • 2024年11月19日 21:29

  Hi Yoni, 

  Welcome to Box Community and glad to assist!

  Could you try to click on "More Info" and see if it will display the folder location? 

  Additionally, can I confirm your Operating System and current Box version?

  We'd love to further assist! 

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  Yoni

  • 2024年11月20日 12:36

  Hi Rona,

  I tried clicking on the 'More Info' and it took me to: https://support.box.com/hc/en-us/articles/360043697614-Miscellaneous-Box-Drive-Error-Notifications#bfdusedname

  Box Drive Version: I had 2.41.226 and, just minutes ago a notice popped up about an update.  I updated to 2.42.212.  The button still takes me to the same URL.

  OS: Windows 10.

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