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Configure Entra ID SSO

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System Administrator

Hello, 

I'm trying to enable SSO for my Box account. I've uploaded the certificate from Entra ID however whenever the file uploads and looks to work I just see the following message "Status: Awaiting file connection" and the certificate doesn't appear. 

Please assist with next steps. 

Thanks

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  • Eva Mason

    Hello,

    You're encountering an issue where the certificate upload in Box for SSO integration isn't completing as expected, and it's stuck on "Awaiting file connection." This could happen due to a few reasons, and here are some steps you can take to troubleshoot and resolve the issue: MyChart Wellstar 

    1. Check File Format: Ensure that the certificate file you're uploading is in the correct format (usually .cer, .crt, or .pem). Sometimes, Box may not recognize or accept other formats.

    2. Verify the Certificate: Double-check that the certificate you've uploaded is valid and corresponds to the one in your Entra ID (formerly Azure AD) SSO configuration. Sometimes, an expired or incorrect certificate can prevent proper upload.

    3. Browser Cache and Cookies: Clear your browser’s cache and cookies or try using a different browser. Occasionally, browser issues can prevent the file from uploading correctly.

    4. File Size: Ensure that the certificate file is not too large. While most certificate files are quite small, it’s always worth confirming that the file size doesn’t exceed any upload limits set by Box.

    5. Upload Process: When uploading the certificate, make sure you follow the proper steps as outlined by Box. This usually involves selecting the correct SSO provider (Entra ID, in your case) and matching the relevant certificate with the correct identifier.

    6. Verify Permissions: Ensure that your Box account has the necessary permissions to configure SSO settings. You may need to have admin privileges to complete the integration.

    7. Check for System Status: Occasionally, issues like this can be related to a temporary outage or maintenance on either Box or Entra ID’s side. You can check the Box status page to see if there are any ongoing issues.

    Let me know if you need any more assistance!

    Best regards,
    Eva Mason

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  • Rona

    Hi there,

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

    Thanks for posting!

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  • System Administrator

    None of these solutions has worked. Please let me know how to reach a support representative so we can resolve this. 

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  • System Administrator

    How do we reach out to a support representative to remedy this????

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