I haven't received the password reset email
回答済み
ログインすると、「パスワードの有効期限が切れています。メールアドレスをご入力いただければ、新しいパスワードの作成方法をお送りします。指示に従ってメールアドレスを入力し、パスワードをリセットしましたが、パスワードリセットのメールが届きません。まだ届いていません。どうしたらいいでしょう。
サプレッションリストから削除してください。
<personal information-redacted>
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Hi there,
Welcome to Box Community and glad to assist!
I've investigated our email server logs and your email address was placed on our email suppression list. This typically happens when a user's email client repeatedly hard bounces our emails back to our server, or when an email inbox is not set up before the Box account was created. I've removed the email from this suppression list, so the user should now be receiving emails from Box.
To prevent this from happening in the future, please make sure that your email client, virus scan, ISP, or firewall are not blocking emails from:
- box.com
- notify.box.com
- reply.box.com
- track.box.com
It's possible that emails may bounce back to Box again. You may need to contact your ISP (internet service provider) or Corporate IT department to assist you. Ask that emails from the domains above be added to the email allow list (safe sender) to ensure that Box messages are not blocked. Please review this help article: Troubleshooting Issues with Email Notifications.
Thanks for posting!
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