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Files Missing After Upgrade to Business Account

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Brian Krantz

I recently upgraded my Box account from a Personal plan to a Business plan, and I’ve noticed that all my files are now missing. This is very concerning as I rely on these files for my work.

Could you please investigate and restore my files? I need urgent access to them. If additional information is needed, please let me know, and I’ll provide it promptly.

Thank you for your assistance.

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  • SoCal Warehouse

    Please advise on this, this happened to me yesterday also! 

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  • Brian Krantz

    Its been 24hrs for you and your files are still missing?

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  • John Lazar

    I also upgraded from personal to starter and all my files are also missing and showing up on box.com.

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  • Brian Krantz

    @boxsupport - More than 24hrs has passed. Please help. Thank you

     

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  • Rona

    Hi Brian, 

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please let us know in this forum if you have questions. 

    We'd love to further assist!

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  • John Lazar

    @boxsupport: I am also having the same issue and have not heard anything from your team. Please reach out as 5 years of research has disappeared. Thanks

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