Getting a thumbnail from a shared item.

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revengeofthesip

• 2018年08月31日 08:32

I am able to get an item that is shared with me from another user. The "shared_link" field, however, is `null`.

When I try to get the thumbnail, or the file, or any representations, I get a 404 with not found.

Is there any way to get some sort of thumbnail for this given share?

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  France

  • 2018年08月31日 09:30

  Hi

   

  Welcome to the Box Community and thanks for your first post in the forum!

   

  Can you share this and send a copy of that 'shared link' to Box User Services so they can further take a closer look?

   

  This would be something our Box Support team would like to investigate with you and will require specific account information. To contact Box Support please submit a case here so our team can help you directly.

   

  Be sure to read our guidelines, Subscribe to content you like, and complete your profile on the community.

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