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  • MatthewSchenker

    Hello,

     

    Is anyone from the Box tech support here to answer?

     

    I'm hoping to use Box for my application, but I need answers to my questions above.  I'm trying to test before my 14-day trial period is up.

     

    Thanks,

    Matthew

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  • iancrew

    Hi :

     

    If you want a reply from Box Tech Support, click the "Submit a Case" link at the right side of the main Help Forum page here (https://community.box.com/t5/Help-Forum/bd-p/HelpForum).

     

    Hope that helps,

     

    Ian

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  • MatthewSchenker

    Hi iancrew,

     

    Yes, I submitted a case already, but have received no response.  That's why I tried here.

     

    Hopefull, someone at Box can offer a solution!

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  • iancrew

    On that page, I believe there's also a phone number listed.  Maybe try calling them instead, with the case number from the issue you previously submitted handy?

     

    Good luck!

     

    Ian

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  • MatthewSchenker

    Hi iancrew,

     

    I was hoping a written case was better, since I could isolate the technical details.  But yes, time to call!

     

    Thank you for jumping in to help!

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