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  • BobFlynn-IU

    ,

     

    See https://community.box.com/t5/How-to-Guides-for-Managing/Trash/ta-p/19212.

     

    Bob

    -2
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  • zhekabboy

    But the trash is empty. Can you recover it?

    -1
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  • BobFlynn-IU

    ,

     

    If it is not in the trash you (or your Box admin if you are in a company/organization) will need to contact Box Support to see if they can recover them. NOTE: Box can only recover files for 14 days after they have been purged from the trash.

     

    Bob

    0
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  • Franziska Neubecker

    Could you provide me with a valid contact possibility to get in touch. there where files permanently removed not from the admin and we have to restore the data. It's essential for our ego-work.

    0
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  • France

    Hi Franziska, 

    Welcome to the Box Community!

    If you need assistance recovering deleted items from your Box, you may submit a ticket and reach out to Box support team by clicking on the “Contact Support” link just above this page.
     
    Thanks for your participation in the Community!
     
    -1
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  • Box User

    There is no way to submit a ticket that I can see. I go round in circles with community options only. 

     

    How do I submit a ticket????

    0
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  • Monica Fyfe

    Hi there, I need help to recover a deleted file from March 10th, 2023.  I don't see where to submit a ticket?  When I click "contact support" it just goes to the forum chat.  Is there a phone number I can call?  Thank you very much! 

    0
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  • Kuruva Prabhakar

    Hello Monica,

    Here you can submit a request to BOX support.

    https://support.box.com/hc/en-us/requests/new

    Regards

    Prabhakar K

    0
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