RaiDrive cannot login after a restart of PC saying "Refresh token expired"!

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  • Kourtney

    Hello, 

     

     Please try reauthorizing the application in the apps tab of the admin console. 

     

    Best, 

    Kourtney

    Box Technical Support Engineer

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  • Dohlman

     I said that every time I restart my PC, I have to reauthorise RaiDrive to access my Box, and it is read only.

     

    I don't know why!

     

    Also, RaiDrive does not appear to be listed in "Apps".  What is going on here??

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  • anoland

     How did you originally authorize RaiDrive to access Box? Did you need to enter credentials or generate new credentials within Box's developer console?

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  • Dohlman

    I login thorugh the app, and it directs me to the website to "authorise" the app to access my Box account.

     

    The error code produced is "104" and after a restart it has happened yet again!!

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  • PenguinBY

    I am also having problems similar to . Let me list briefly the issues:

    1. It is read-only for RaiDrive.
    2. RaiDrive does not appear to be listed in Apps tab on forum.
    3. Every time I restart my PC, I've to re-authorise RaiDrive to access my Box.

    Regarding the read-only issue, I guess, to disable this functionality for Box.com (or/and some other cloud services that RaiDrive supports, like pCloud, Yandex Disk...), maybe we have to pay for it, for RaiDrive software. But I don't found them mentioning this issue (read-only) in their policy.

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  • rsweeney

      Keep in mind that we're dealing with a 3rd party application here, RaiDrive.  This could end up being an issue that RaiDrive needs to solve but just to ensure there's nothing funky happening on the Box side of things, will you both please submit tickets here so we can dig in a little deeper:

    support.box.com 

     

    Please include in your tickets any relevant error screenshots and a timestamp (date, hour:minute, timezone) for an attempted login through RaiDrive.

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